Your free benefit from Garner makes it easy for you to find the best doctors for your needs, who are in network and who have availability to see you when you’re ready.
How to get started
Find a quality doctor.
After activating your free account, sign in through the website or mobile app. Search doctors by tapping on “Find a provider.” Type a symptom, condition, procedure, specialty, or name.
Doctors with a Top Provider badge or a green “You’re all set” profile banner are eligible for reimbursement.
See a Top Provider
When you search Garner, doctors with a Top Provider badge or a green “You’re all set” profile banner are automatically associated with your profile. There is no need to let your Concierge know you plan to see them. Garner will reimburse any out-of-pocket costs related to services provided or ordered by a Top Provider.
Garner will not reimburse costs associated with doctors who don’t have a Top Provider badge or a green “You’re all set” profile banner. Contact a Garner Concierge with any questions.
That’s it! Your check is on the way.
Garner will reimburse out-of-pocket costs from visits to a Top Provider, such as copays, office visits, medical tests, or major surgeries. Garner will automatically send you a reimbursement check. It usually takes 6-8 weeks from the date of service for checks to arrive. Contact a Concierge for more information.
Welcome to Garner
Garner is a free healthcare benefit available through your employer. Garner is not health insurance. Our doctor search tool uses data science to identify providers who accurately diagnose and successfully treat patients. After activating your Garner account, you can start seeing any Top Providers you find through the Garner Health app or website. Garner will reimburse your out-of-pocket costs for services provided or ordered by our Top Providers.
Any dependents on your health plan - including spouses, partners, and children - can also use your Garner benefit.
How Garner works
Garner independently analyzes millions of patient health records to identify doctors in your area. Garner then recommends Top Providers who:
• Have the best patient outcomes.
• Practice medicine based on the latest research.
• Have excellent patient reviews.
You can use Garner to find nearby in-network doctors, specialists, or locations for an MRI facility or urgent care center with availability to see you.
How to find a provider?
Finding a new provider
To find a new Top Provider, sign in through the website or Garner Health mobile app and search doctors by tapping “Find a provider.”
If you search by symptom, specialty, condition, or procedure, all the provider options presented in your search will be Top Providers and eligible for your Garner benefit. If you search by name, make sure the provider’s profile contains a green “You’re all set” banner, which indicates they are automatically eligible for your benefit. There is no need to let the Concierge Team know you plan to see this provider, and you can proceed with making an appointment as you ordinarily would. Additionally, any provider recommended to you by the Garner Concierge is automatically eligible.
Keeping your existing provider
To continue seeing an existing doctor who is either not listed in Garner search results or isn’t a Top Provider, contact your Concierge to check the provider’s eligibility.
How do reimbursements work?
Using Top Providers keeps you healthier. Garner uses data to identify doctors with the best track records, who are aligned with your needs and have available appointments.
Services provided or ordered by a Garner Top Provider will be eligible for reimbursement, including out-of-pocket copay, deductible, and coinsurance expenses. Garner will cover costs up to the limits listed above.
After you see a Top Provider, we will automatically process your claim reimbursement. You’ll receive your check in the mail in a plain white envelope in approximately 6-8 weeks.
What does Garner cover?
Garner reimburses all eligible medical bills up to the limit of your available reimbursement amount.
What is a Garner Concierge?
Garner provides all members with access to a personal healthcare assistant who is available to help you find healthcare appointments, answer questions about your account, and navigate the healthcare system.
How to contact Garner
The Concierge team is available through the Garner Health app or website or by calling 866-761-9586 Monday-Friday from 8:00 a.m. to 8:00 p.m. ET. Se habla español.
Garner has no financial relationship with the providers it recommends. Recommendations are based solely on Garner’s independent analysis of providers’ quality, efficiency, and availability.
All of our programs function through employer-sponsored, self-insured or fully-insured health plans. Garner Health is not an insurance company.
Garner Health is a Medicare Qualified Entity.